Note: Your camera needs to be connected to Wi-Fi for it to be removed from the app and factory reset. If you plan to continue using your camera or doorbell with the same account, you do not need to cancel the subscription before you factory reset. Canceling the subscription will remove subscription-only features like Activity Zones and delete the entire video history. If your camera has a 1st gen Nest Aware subscription and you plan to get rid of your camera or add it to a new account, cancel your subscription before you factory reset. ![]() Your camera will forget the Wi-Fi network name and password, and will be “Offline” in the app.įor cameras with 1st gen Nest Aware subscriptions.Note: If you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer. Once your video history and snapshots are deleted, they're gone forever. Your camera's entire video history and snapshots will be deleted.Your camera's personalized settings will revert to default settings.Here's what'll happen after you factory reset your camera or doorbell: ![]() Important: Because a factory reset permanently erases the items listed below, we don't recommend doing it until you've tried restarting your camera and other troubleshooting options. Plug the power adaptor back into a socket.Disconnect your doorbell from power by unplugging the power adaptor from the electrical socket.If your doorbell is connected to the power adapter: Tip: The hole for this button is located near the top. Use the release tool to hold down the button on the back of your doorbell for about 10 seconds.Tip: Don't unscrew the wires attached to the back of your doorbell. You can also use a paper clip or thumbtack. Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. ![]() If your doorbell is connected to your home's doorbell wires:
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